Chapter 5 — Before takeoff, I refused to sign the order for the plane to fly

Every time my mother goes for a follow-up check-up, I have to calculate the difference before and after being covered by health insurance. In this world, most mistakes are not carefully planned plots by rich people. It's usually just a person who is afraid of having his salary deducted, thinking that a little crash is probably okay.

"If he had reported it right away at that time, perhaps at most it would have been just a check."

Lieu Cuong's face turned red.

"But the plane hasn't taken off yet!"

Han Ve Dong put the measuring stick on the table.

"The plane hasn't taken off yet..."

"It's because she didn't sign."

The room fell silent again. Trieu Minh Vien picked up the phone.

"I will notify the Operations Center and ask for reserve aircraft."

After speaking, he turned to look at me.

"Lam Ha, where is your original ticket?"

I took out two halves of the photocopied check sheet from my pocket. Trieu Minh Vien glanced over.

"The official record must be clearly recorded. You must also explain the matter of tearing up the ballot."

I nodded.

"I will write."

Co Thua Trach looked at the two pieces of paper in my hand. He did not speak up to defend me. On the contrary, it made me feel relieved. It's true that I did not handle it according to standards. Being professional doesn't mean turning yourself into a statue that's always right. Professionalism is... What you do right must be recorded. What you do wrong must also be recorded. Sending reserve aircraft took two hours. When passengers were arranged to board the new plane, the departure gate area was chaotic. Someone took a video. Someone wants compensation. Some people questioned why it was six hours late and still had to change planes. The video quickly spread online. There were only a few seconds in the frame when I tore the slip. I wore a reflective vest, stood under the belly of the plane, and calmly tore the check sheet in half. Behind is the impatient passenger service manager and the boarding stairs are still waiting. The title was set very quickly.

"The female maintenance engineer tore up the ticket right at the scene, the flight continued to be delayed."

"Just because of one sentence 'I don't sign', one hundred and eighty passengers have to wait in vain."

In the video... No scratches. There is no measuring stick. There is no cargo cover. It didn't take more than ten seconds for Duong Nghien to silently look up SRM. I don't go online to explain. Because the Quality Safety department asked me to come to work. The office is located on the third floor of the maintenance building. The walls are full of safety slogans. I sat at my desk and wrote down the whole incident in chronological order. Photo taken after the flight. Detect scratches. Refuse to sign. Contact MCC. Check again. Detect abnormalities on the inside. Wait for non-destructive testing. Reason for tearing ballots. Nature of ballot tearing. When writing the last entry... My pen stopped. The investigator looked at me.

"Lam Ha, please explain why you tore up the slip."

"That is not an officially valid record, but just a photocopy that has been filled out by the manager."

"Why don't you directly state the reason for refusing to sign?"

"At that time the pressure at the scene was too great. My handling was not according to procedure."

"Do you know that action can easily be interpreted as emotional opposition?"

"What do you think now?"

"Next time I won't tear it up anymore. I will clearly write down the reason for refusing to sign, take a photo for the record and notify the person in charge. approval authority with MCC."

The investigator nodded.

"What about refusing to sign?"

"I will still refuse to sign."

He looked at me for a moment and then didn't ask any more questions. After the work session ended, Trieu Minh Vien stood waiting for me in the hallway. In his hand he held a cup of coffee that he hadn't drunk yet.

"For how long?"

"Forty minutes."

"What did they ask?"

"Order of events."

"The matter of ripping ballots?"

"Also ask."

"How do you answer?"

"I said I didn't handle it properly."

He looked at me.

"You're so straightforward."

"Because it's true that I didn't follow the correct procedure."

He placed the coffee cup on the windowsill.

"Lam Ha, you are still young. It's easy for young people to think that if they just hang the word 'safety' up, everyone has to give way."

I said nothing. He continued:

"But a company cannot operate on slogans alone. Today this plane had to be replaced, causing chaos for the five flights behind it. Passenger complaints, compensation, aircraft dispatch, flight crew overtime, ground staff working overtime, the Operations Center had to re-arrange the entire plan. Every task needs someone to shoulder it."

"I know."

He looked straight at me.

"You don't know yet."