Chapter 11 — I Stopped Meeting Clients After Work

The day after Park Jung Hoon flew back to Seoul. Hang Dat Thuong officially entered the mode... The first thing that happened was the chain effect. Don't know how. The news that KS Group canceled the contract has spread. But actually that's not strange. This industry is very small. Everyone in the world knows each other. A news like:

"Hang Dat lost the contract worth 80,000,000 yuan."

Spreads faster than the flu virus. Just for a short time. Industry chat groups are buzzing. Some people say Hang Dat has an internal problem. Some people say Hang Dat offended Korean customers. Some people even add salt and fish sauce:

"Even customers at KS's level cannot keep them."

"Is Hang Dat about to go bankrupt?"

Reputation is something like a balloon. Inflating it takes a lot of time. But to break through... It only takes a moment. Three small and medium customers were still hesitant before. After hearing the news. Within forty-eight hours. Simultaneously ended their intention to cooperate. Ninety percent of the customers I handled left. Hang Da's East China sales map. From a giant tree with lush branches and leaves. Turned into a bare electric pole. But the most dangerous thing... In the legal document of KS Group, it is clearly stated. According to Article 14 of the contract. If the contract is terminated due to Party B's fault, Party B must bear a violation penalty equal to five percent of the total contract value. Five percent of 80,000,000 yuan. How much? 4,000,000 yuan. Must compensate. What was Hang Dat's net profit last year? 12,000,000 yuan. A fine of 4,000,000 yuan. Directly cutting off one-third of the year's profits. Not to mention revenue from abandoned customers. With the current situation... This year's sales should not exceed last year's. Even half may not be able to keep it. Within just one day. Chu Kien Quoc seemed to have aged ten years. Eye bags are heavy. The gray hair on both temples suddenly became visible. The man who once enthusiastically shouted "work-life balance" in front of the entire company... Now looks exactly like a gambler who just lost everything on the gambling mat. Because at this point. He finally understood a truth. The person who can sign a contract worth 80,000,000 yuan... is not Hang Dat. It's Luc Vien. Zhou Jianguo began to continuously convene department meetings. But the content of each meeting is identical.

"We have to think of ways to bring customers back."

That sounds about right. But in reality it's like saying nothing. Trieu Bang. Vuong My Ky. Tran Tuyet. Five people sit in the conference room. The expression on his face from the initial feeling of guilt... Gradually turned into confusion. Finally unified into a single expression: Trieu Bang once tried to proactively contact a few customers who had left. Just as everyone imagined. He is completely unaware of the customer's preferences. What kind of tea does that person like to drink? What kind of cigarettes do you smoke? What topics are taboo? What kind of talk do you hate? He doesn't know anything. Because those things are all in my head. I have never imported them into the CRM system. Not because of intentional concealment. But because even if those things are recorded in the system, they are useless. Customer relationships are not data. It's the temperature. That heat degrees... It cannot be copied. Trieu Bang made more than a dozen phone calls. And got cut off more than a dozen times. One customer even asked directly:

"Where is Miss Luc Vien from your company?"

"Are you quitting your job?"

"If she quits her job, let me know."

"I followed her."

Trieu Bang held the phone. The whole person trembled. Go to the Wednesday afternoon meeting. Finally he couldn't stand it anymore. He suddenly stood up. Shouted towards me sitting in the corner of the room.

"Can't you help a little?"

"Anyway..."

"Anyway, make a few phone calls!"

The entire meeting room immediately fell silent. All eyes were on me. Chu Kien Quoc did not speak. But his eyes also carried the same meaning. Please. I leaned against the back of the chair. Look at Trieu Bang.

"Trieu Bang."

"I remember what you wrote in your last complaint?"

"'Luc Vien repeatedly contacted customers privately outside of working hours, constituting negative internal competitive behavior.'"

I raised my eyebrows slightly.

"Customer contact is negative internal competition."

"Now you told me to contact the customer."

"So what is this called?"

Trieu Bang's face was sometimes red and sometimes white.