Chapter 6 — Tieu Man Returns

By the next morning, a total of eleven families stood up. Some people did not suffer actual harm, but still remember Tong Xuan Mai regularly asking about housing and insurance. Someone once fired her because her child suddenly fell asleep for no apparent reason, then was persuaded by the association to withdraw the complaint. Someone also brought up a recording from six years ago. In the recording, the person in charge of the association assured the employer: "Ms. Tong is our representative face. Don't ruin her reputation because of this little thing." Public opinion finally began to change. But I know, what really turns Tong Xuan Mai into a "golden nanny" is not how many families she has deceived. It's that there was someone who clearly knew she had a problem, but still over and over again wiped out her records for her. 9 The day the management agency's notice was sent to the house, my mother sat me on the sofa, reading each page to my grandmother. The announcement shows that the investigation has been expanded from the individual Tong Xuan Mai to the entire maternal and newborn care service facility. Each year, this facility charges a very high membership fee, commits to strict background checks and guarantees after-service support. It turns out that the so-called gold rank has always been publicly priced. Nannies who receive a lot of complaints only need to pay an additional management fee to be able to change to a new code and continue working. Tong Xuan Mai is responsible for helping the establishment retain customers with high spending ability. Tong Hao turned those families in need of insurance into his customers. Mother and daughter, one side provides customers, the other side harvests commissions and authorization letters. Not every time Tong Xuan Mai takes action. First, she will observe the family structure. A weak pregnant woman, a busy husband, an elderly person with a chronic illness, and a certain number of assets in the house are her chosen goals. The results she created did not immediately cause death. Young children sleep a lot and look like they have a cold. The pregnant woman is emotionally unstable, looking like postpartum depression. Elderly people have dizziness, which looks like a consequence of aging. Each story, if looked at individually, is not strange. But when connected, they become a mesh. Regarding the types of drugs that were exchanged and the documents that were enticed to sign, the facility was not completely unaware. It's just that every time they choose to conclude that it's a family dispute. After the management agency retrieved system data, they discovered that under the name Tong Xuan Mai, there had been seven serious complaints. Of those, five cases were deleted, two were transferred to the names of nannies who quit their jobs. The cheap trophy at the award ceremony was only used for promotional photos. The yellow sign "twenty years without complaints" is fake from beginning to end. The day the investigation results were announced, I saw through the live news on my mother's phone that the facility gate was filled with families requesting refunds and records. Facing the reporter, the person in charge pushed all responsibility onto Tong Xuan Mai. But Aunt Tran took out the recording about the reconciliation that year. Mother represented eleven victim families to submit joint documents. Mom no longer hides behind dad. Facing the camera, the mother only said one sentence: "It's not because the child cried that we concluded someone was guilty." "But after the child cried, we finally investigated the abnormalities that should have been clarified a long time ago." The facility was asked to temporarily suspend operations for rectification, and those with relevant responsibilities must take over the investigation. Insurance, authorization and injury cases related to Tong Xuan Mai and Tong Hao are compiled

investigate. Dad's store restored operations. Customers who had paused payments came to apologize in person. Dad did not accept a light "misunderstanding", just added a mandatory rule to all contracts. All important documents must be independently checked by at least two people in charge before signing. Grandma bought me a box of medicine divided into compartments. Every day after taking her medicine, she took pictures and sent them to the family group. My older sister came home from kindergarten, and the first thing she did was lie down on her stomach next to the crib and report to me. "Tieu Man, today the teacher praised me." "I also told my friends not to arbitrarily eat food given to them by strangers." Mom also began to receive formal postpartum psychological counseling. It's not because Tong Xuan Mai said her mother was sick. But because she finally understood that asking for help does not mean admitting that she is not normal. Mothers can be tired, can be scared, and can also talk about the hurt they have suffered. One evening, my father carried me and stood on the balcony. Dad said in a low voice: "Tieu Man, dad almost hurt everyone." I held dad's finger without crying. What really harmed us was not a single mistake. It's that each person entrusts their judgment to the person who seems most professional. Luckily in this life, we got it back.10When the case was completely over, I was one year and two months old.