Chapter 4 — Fire the Wrong Person, the Whole Company Pays

Trieu Phuong worked overtime for three consecutive days and finally adjusted an alternative version of the formula. Tran Hao personally brought the sample for testing. Data is reluctant to exceed standards. He immediately breathed a sigh of relief and asked the production department to put it into mass production that night. The first shipment was shipped before noon on Friday. The moment she held the bill of lading in her hand, Ha Vy almost wanted to burst into tears.

“So good!”

“Finally, I can explain to Tham Viet!”

She pulled Tran Hao straight into the meeting room and proudly sent a company-wide email:

“The production line problem has been completely resolved.”

“Thank you, director Tran and advisor Trieu Phuong, for your close coordination.”

“Reality proves that Hoa Nhan does not depend on any individual and can still maintain excellent product quality.”

I looked at the screenshot Phuong Dinh sent. Say nothing. Trieu Phuong's alternative plan is only a temporary firefighting solution. Stability testing takes a minimum of two weeks. But they skipped that step... Directly put it into mass production. On Monday morning, customer service received the first complaint call. Consumers reported that after use, redness appeared on their skin. Then came the second one. By afternoon, the number of complaints began to pour in like an avalanche. On social networks, allergy photos constantly appear posted by users. Old Chu rushed into Tran Hao's office, his face pale.

“Director Tran, something big has happened.”

“The new batch of essence has customers complaining of causing allergies, the quantity is still increasing.”

“The inspection department said that advisor Trieu's alternative formula had stability defects.”

“After being left for a long time, an irritating active ingredient will be produced.”

Tran Hao's face changed from red to white, then from white to blue.

“No way!”

“Didn't the test pass?!”

“Short-term test passes.”

“But long-term stability testing has not yet been done.”

“Director Tran, now is not the time to investigate the cause.”

“How should the customer handle this?”

Tran Hao opened his mouth. But I can't say a word. Ha Vy stood outside the door, her legs shaking so much that she could barely stand. Even she understood that she couldn't continue to hide it anymore. The news spread throughout the company at breakneck speed. In just two days, the number of essence allergy complaints exceeded three hundred cases. Negative posts on social networks are increasing. The keyword "Hoa Nhan causes allergies" started climbing straight to the top of searches. Distributor Tham Viet directly stopped all back orders. They even announced that they would pursue responsibility for breach of contract. The production line was paralyzed again. It's a complete shutdown. All defective products in the warehouse are sealed pending recall. New products cannot continue to be produced. The company's cash flow immediately strained. Direct losses that day alone exceeded 800,000 yuan. But that number is still increasing every hour. The whole company was in complete chaos. Outside in the hallway. In the pantry. Even in front of the bathroom door. There were soft chatter everywhere.

"It's okay, I don't know why you suddenly fired Ms. Lam."

"Tran Hao himself can't bear it, he still refuses to accept it."

“Now cause trouble grown up.”

“Ha Vy is the same.”

"In the past, the company group oppressed Ms. Lam very hard."

“Why don't you say more now?”

The chatter grew louder and louder. It becomes more and more difficult to control. Ha Vy listened all day, finally couldn't sit still anymore. She pulled Tran Hao into the small conference room and locked the door.

“We have to find someone to take responsibility.”

Tran Hao looked at her. Ha Vy gritted her teeth.

“Let's just say that before she quit, she intentionally edited the formula data.”

“Set a trap to take revenge on the company.”

Tran Hao was silent for a few seconds. Then nodded.

“Just say so.”

Ten minutes later, Ha Vy sent a message to the senior management team:

"Regarding the preliminary investigation results of the recent product quality incident: after the research department checked and confirmed that former employee Lam Thu intentionally modified the core formula parameters before quitting, leading to production abnormalities."

“Currently the company is collecting evidence and reserves the right to pursue legal liability.”

The message was sent in less than a minute... The whole group was eerily quiet.