Chapter 11 — Took my mother to buy a gold bracelet, the whole family wanted me to pay 76,500 yuan

“Ma'am.”

“I really understand how you feel.”

“If it were me, I wouldn't be able to accept it either.”

“I personally came here to seriously make up for my mistakes.”

“Ten o'clock in the morning.”

“The location is up to you to decide.”

“Let's meet face to face.”

“We will listen to all your requests.”

I was silent for a while. Then read the address.

“Ten o'clock.”

“XX Coffee Shop.”

“Remember to bring someone who has the authority to sign the decision.”

“Definitely!”

I'm about to hang up. Then Director Tran hastily added:

“Sir, there is one more thing.”

“Store manager involved...”

“Just called the corporation.”

“Crying for almost half an hour.”

“Said I wanted to apologize directly to you.”

“Please give her a chance.”

I stopped. Yesterday's scene immediately appeared in my mind. She stood behind the counter with her arms crossed. Arrogantly declares:

“This 76,500 yuan must be paid.”

When I chased him, I asked to withdraw my application. A reluctant and cowardly look on his face. His whole appearance patted his chest confidently and said:

“Big brands are not afraid of testing.”

Crying again now? I laughed coldly. The voice carried no temperature at all.

“Director Tran.”

“You told her.”

“Yesterday, when I was strong-mouthed, I didn't think about today.”

“What's the use of crying now?”

“See you tomorrow.”

“What I need is real processing results.”

“Not some of her crocodile tears.”

I hung up the phone directly. It was starting to get light outside. In the comments section of the market regulator's account. Another increase of several thousand new comments. The first posted comment line reads:

"Don't be soft-hearted sister, the whole social network is on your side!"

I looked at that text. The corners of the lips slowly curled up. While in the gold shop. Have they ever thought about being soft on me? 9:55 am. I pushed the door open and entered the coffee shop. In the seating area next to the glass door, there were three people waiting. They all wore neat suits. The cups of coffee in front of them had long cooled but no one touched them. Just saw me walk in. All three people stood up at the same time. The middle-aged man sitting in the middle was the first to step forward. Both hands extended forward.

“Hello, hello.”

“I am General Manager Chu in charge of the Chinatown area of XX brand.”

“This is Director Tran of the communications department.”

“And this is Attorney Truong of the legal department.”

“Thank you for taking the time to come here.”

“We are truly sorry.”

I don't shake hands. Just pull the chair down. leisurely said:

“Everyone, sit down.”

The three people looked at each other. Then obediently sit back. Director Tran is the person I spoke to on the phone last night. In real life, he looks even more emaciated. The dark circles under my eyes are so dark that even applying three layers of concealer cannot cover them. General Manager Chu dresses very neatly. But the fingers placed on the table continued to tap unconsciously. Can't hide the tension. Lawyer Truong did not show any emotions from beginning to end. Both hands clasped the file tightly. General Manager Chu cleared his throat. Be the one to speak first.

“Ma'am.”

“On behalf of the company, I would like to sincerely apologize to you and your aunt.”

“Yesterday was due to our mismanagement.”

“Let me suffer the pain and mental trauma.”

He took one out of his briefcase envelope. Use both hands to push towards me.

“This is the treatment plan we have prepared.”

“Please take a look.”

I opened the envelope. Take out the A4 sheet inside. Read each line. 1. Store manager Ly Binh was fired immediately, informed the entire system, and will not be re-hired forever. 2. Compensation for mental damage of 50,000 yuan, payable on the spot. 3. On her behalf, donate 100,000 yuan to the Consumer Rights Protection Association. 4. The entire store system carries out a one-month correction of forced consumption behavior and publicly reports the results. 5. The store where the incident occurred must post a public apology letter within three months. I put the paper back on the table. Raised his head to look at General Manager Chu.

“Is that all?”