Chapter 10 — On my first day as Director, I was kicked out of the cafeteria by the resident doctor

After ten seconds of silence, he spoke.

"That rope... it's true that I gave it to you. But it's just a normal gift, not what you think."

He closed his eyes.

"When she first came to the department, she helped me do a lot of chores, organize documents, run procedures, coordinate surgery schedules, and do a lot of things outside of duty. I felt I owed a favor so I bought a necklace to thank her."

"The rope you bought was intended to be given to me, but turned around and gave it to someone else, then tricked me into losing it."

“Do you feel like this is called ‘not that idea’?”

He didn't answer. The room door was pushed open. Han Man stuck half his body in.

“Director Co, the province is calling.”

Her eyes stopped on Phuong Tri Vien for a second and then moved away.

“Phone of Department Head Chau Khanh Nien.”

I picked up the receiver. Chau Khanh Nien's voice is very calm.

"Thanh Ninh, let me tell you about the inspection team. The team leader is Tran Trieu Hanh, you know him. This person looks at the problem in very detail, prepare what you can."

“I'm preparing, Uncle Chau.”

“There's one more thing.” He hesitated for a moment, "I more or less heard about Hai Thanh Hospital 1. If your side needs any support from the province, just say so directly."

“No need for now.”

"Okay. If you have any situation, just call anytime."

When he hung up, Phuong Tri Vien had already left. Leave that envelope on the table. He still left his resignation letter at my place. Chapter 14 The last two days before the inspection team arrived, something unexpected happened. The 82-year-old patient undergoing surgery at the Department of Bones and Joints had a problem with the post-operative recovery process. The old woman's family made a fuss at the inpatient nurse's station. The family member is the old woman's son, in his fifties, working as a construction materials trader. With a loud voice and a hot temper, as soon as he walked in, he banged the nurse's desk and shouted: "My mother's surgery was done by a doctor who failed your hospital's inspection. If something goes wrong, who is responsible?" The news reached me in the afternoon. Trieu Quoc Cuong ran up to report.

"Currently, the old lady's vital signs have no problems, but the post-operative check-up scan shows that the screw position is not at the optimal point, and may need re-operation to correct it."

“Need a second surgery?”

"Not sure yet. We have to monitor for a few more days. But the family members are already making a fuss."

“How did my family know that the chief surgeon failed the exam?”

Trieu Quoc Cuong's expression is a bit difficult to tell.

"I don't know who let the news out. But the scoreboard is posted publicly in the lobby on the first floor. It's possible that when a visiting family member accidentally passes by and sees it."

I was silent for a few seconds. The decision to release the original transcript was made by me.

“What is the family's request now?”

"Demand to have a satisfactory answer. If a second surgery is needed, he asks the hospital to bear all the costs, and must also compensate for lost wages."

“But he also made a request, wanting to meet the Director directly to talk.”

"Arrange it. Tomorrow morning at ten o'clock, I will personally talk to him."

After Trieu Quoc Cuong left, Han Man came again.

"Director Co, there's one more thing. This afternoon, Director Phuong went to that patient's hospital room."

“What did he do there?”

“Sorry family. Him said that the surgery schedule was approved by him and the responsibility belongs to him."

I stopped.

“What happens after that?”

“My family doesn't respect me much. After saying a few unpleasant words, Director Phuong did not argue back, stayed there for about twenty minutes and then left."

“What about To Nha Lam?”

“To Nha Lam did not go to work today. Please take sick leave.”

“Again, it was approved by Director Phuong?”

"Are not. This time it is the Deputy Director of Appraisal.”

I don't ask more. At ten o'clock the next morning, I met the patient's family in the reception room. A member of the Ha family, named Ha Kien Quoc. When he entered, his face was full of anger, but his speech was quite coherent.

“Director Co, I just ask one question. A doctor who failed the exam performed surgery on my mother. Does your hospital handle this matter?"

He did not expect me to answer so decisively.

“I am handling the issue of approval of the surgery schedule. Regardless of whether your mother next needs a second surgery or not, the cost will be paid by the hospital.”

“You said it counts?”

“I said it counts.”

He assessed me for a few seconds.

“Are you the new Director there?”

“On the internet, it said that you harassed that doctor for personal revenge?”

“Do you believe it?”

Ha Kien Quoc smirked.

“I don't believe it. My mother had to suffer on the operating table. I'm not even sure about that doctor's qualifications? If she's really good, why did she come last in the exam?"

He stood up.

“Okay, I note your attitude. I trust you about expenses. But there is one condition: I must know all about the next treatment regimen, what medicine to change, what equipment to use, all must be informed to me."

"Okay. I will ask the Medical Education Department to work directly with you.”

When he got to the door, he stopped.

“Director Co, I see it's not easy for you to work. This hospital's water is very deep."

I smiled.

“Thank you for your concern.”

After he left, Han Man walked in from the next room.

"Director Co, Director Phuong had been waiting in the hallway for a long time. When they saw Ha Kien Quoc coming out, they left."

“What is he waiting for?”

“Probably afraid that the family will make a fuss.”

“Make noise? Now he knows he's afraid of making a scene?"

Han Man did not answer.

“Inform Phuong Tri Vien, come to my office at four o'clock this afternoon. Regarding his explanation, there are a few details I need to verify. The inspection team will arrive the day after tomorrow.”

Chapter 15 At four o'clock in the afternoon, Phuong Tri Vien arrived on time. Compared to the last few times we met, he looked haggard. There are dark blue streaks under her eyes, and the first button of her blouse is half undone. He sat down.

“I have seen the explanation you wrote. There are a few areas that are unclear.”

“You say it.”

“The second person to attract talent is Chau Bach Lam. Education is listed as master's degree from Provincial Medical University, but the Human Resources Department looks up the degree code on the education website that does not match."

Phuong Tri Vien's forehead frowned.

“I don't understand this. At that time, he brought the original diploma. I saw it had the seal of the Provincial Medical University and signed it."

“You didn't verify again?”

“At that time, the department was urgently short of staff. He actually had experience in several surgeries, and his professional background was not bad. So I didn't check carefully.”

“Phuong Tri Vien, evaluating education when attracting talent is the most basic process. You signed without verifying, do you know what that is called?"

He didn't answer.

“It's dereliction of duty.”

He bowed his head.

“In the explanation, you attribute everything All problems become 'process errors'. If the inspection team accepts this explanation, then it is a matter of your personal management capacity, and you will only be disciplined. But if they think it's not negligence, but intentional circumvention of approval laws..."

“It wasn't intentional.” He looked up and hurriedly said, "Thanh Ninh, I really didn't mean it. I'm just afraid of trouble. When I see someone can do the job, I accept it and don't follow those complicated processes."

"Whether this way of speaking of yours can pass through the inspection team's door or not depends not on how you say it, but on how the documents show it."

“I'll help you.”